Terms of Service

Article 1 (Scope of Application)

These Terms of Service apply when a person wishing to use the service (hereinafter the "User") rents data communication devices and related accessories (hereinafter the "Devices") from the rental service (hereinafter the "Service") provided by BANGKOK SAMURAI CO., LTD. (hereinafter the "Company").

Article 2 (Personal Data Protection Policy)

1. The Company manages the User's personal data appropriately and in good faith, in accordance with the Personal Data Protection Act.
2. Personal data is used only for the purposes set out in the Company's personal data management rules — providing the service (product and service information, surveys), billing, and introducing affiliated services — and will not be used for any other purpose.

Article 3 (Amendment of Terms)

The Company may amend these Terms without the User's consent. In such cases, the Company will notify the User of the amended terms by the methods described in Article 6 (Method of Notification), and the amended terms shall take effect thereafter.

Article 4 (Changes to Service Content)

The Company may change fees or other related service content without the User's consent. In such cases, the Company will notify the User by the methods described in Article 6, and the changed content shall take effect thereafter.

Article 5 (Formation of Contract)

When the User applies according to the prescribed procedure and the Company approves the application, the contract is deemed formed at the time of the Company's approval.

1. Approval means sending an email with a subject such as "(Booking Confirmation) Your booking has been received" to the email address registered by the User, or notifying by post or other means.
2. If the Company finds it cannot provide the service as requested, or cannot provide it for other reasons even after approval, it will notify the applicant by the methods in Article 6.
3. Per item 2, if payment has already been made, it will be cancelled immediately so that the applicant is not charged.

Article 6 (Method of Notification)

For matters relating to these Terms, the Company's notifications to applicants will be made by methods determined by the Company, such as written notice, electronic messages (e.g. SMS, email), telephone, or announcements on websites managed by the Company.

Article 7 (Rental Period)

1. The billing unit for rentals is one day, counted from the scheduled departure date to the return date to the country (if use begins on the application date, it is counted from the start date to the return date) as notified in advance. If, on the return date set by the Company, the return cannot be confirmed, late-return charges will apply until the return to the designated location can be confirmed.
2. To extend the rental, the applicant must notify Bangkok Samurai staff before the return deadline so that additional extension fees can be charged.
3. If the Pocket WiFi and other devices are returned later than scheduled, we will verify first; if the device has not been received as agreed, an additional penalty will be charged.
4. If the applicant wishes to use the service for more than 90 days, or local circumstances require a fixed rental period, the Company may make special arrangements with the applicant.

Article 8 (Application Procedure)

1. The applicant understands and accepts these Terms and the explanation of important matters, and applies before the deadline via an application form or online, completing all required information as specified by the Company.
2. The Company determines which device to provide before releasing it for rental.
3. The Company may reject an application that falls under any of the following, and will notify the applicant of the rejection:

• There is reasonable cause to believe the applicant may act in breach of this contract;
• The applicant is likely not to pay the fees under this contract;
• The applicant provides false or falsified information on the application;
• The applicant is likely to use the service in clear violation of public order and good morals;
• The applicant is likely to act in a way that damages the reputation of the Company or the Service;
• The Company is unable to provide the service due to various circumstances and has declined.

Article 9 (Assignment of Rights)

The applicant may not assign any rights or obligations under this contract to a third party.

Article 10 (Change of Applicant Information)

1. To change the applicant information submitted under Article 8, the applicant must notify the Company.
2. If the applicant fails to notify per item 1 and the applicant's/User's circumstances no longer match, making the service unusable, the Company bears no responsibility.

Article 11 (Delivery of Devices)

1. The applicant must receive the Devices by one of the methods below; in all cases, a delivery fee applies per the Company's rules:

• Delivery by courier or post before the departure date to a location designated by the applicant;
• Direct pickup at an airport counter designated by the Company (an airport pickup fee applies);
• Pickup at a store or office of the Company or a related operator overseas;
• Direct pickup at an overseas counter designated by the Company;
• Delivery by courier or post overseas to a location designated by the applicant.

2. If the application deadline has passed but the applicant still requests delivery and the Company specially agrees it is possible, an additional urgent-handling fee will be charged.
3. If delivery is delayed by severe weather, unavoidable transport accidents, or causes beyond the Company's responsibility, such that delivery is not made on time or the applicant does not receive the device, the Company bears no responsibility.

Article 12 (Cancellation)

1. If the applicant cancels the application under Article 8, they must notify the Company immediately and pay the cancellation fee determined by the Company.
2. Once an order has been confirmed, cancellations made more than 72 hours before the device delivery date will not be charged a cancellation fee. Cancellations made within 72 hours of the device delivery date will be charged 100% of the amount stated on the invoice issued at the time of application.
3. If cancelling after the Company has shipped the Devices to the applicant's designated location, the applicant must return the Devices within 3 days of arrival. If they do not reach the Company within 3 days, the applicant must pay the extension fee specified in Article 13, item 5.

Article 13 (Return of Devices)

1. The applicant must return the Devices to the Company after the rental period ends, by the method specified at application.
2. Returns must reach the location designated by the Company within the specified time, by courier, post, or in person.
3. If returning by courier or post, use the shipping documents specified by the Company. Using other documents or sending cash-on-delivery may incur the resulting charges.
4. Returns at a domestic airport counter incur an airport return fee.
5. If not returned within the specified period, an extension fee determined by the Company will be charged.

Article 14 (Service Fees)

1. Fees are based on the rental period in Article 7, calculated per the prices on the Company's website or flyers. Communication fees are not taxed; other fees are taxed.
2. Fees accrue during the service period whether or not communication actually takes place.
3. If the applicant uses the service outside the area notified at application (Article 8), or communicates excessively per Article 22, additional fees may apply.
4. If the Company finds the service is used for a business of the same type as the Company's, a separately determined fee will be charged in addition to the normal fee, based on usage volume.
5. If payment is not made within the period set by the Company, interest of 14.5% per annum will be charged.
6. Fees may change without prior notice.

Article 15 (Billing & Payment)

1. Fees may be paid by credit card or other methods determined by the Company.
2. Payment must comply with the rules set by financial institutions.
3. Depending on the applicant's request (usage area, period, number of devices), a deposit or credit-card guarantee may be required.
4. If the contract period exceeds one month, charges may be consolidated monthly.
5. If the applicant does not pay even after the due date, the Company may contact or remind them ("overdue notice") by methods such as written notice, email, telephone, or in person (not limited to these).
6. If the Company makes a claim (extension fee, cancellation fee, damages) against the applicant under these Terms, the amount will be stated in the invoice.
7. The Company may, as creditor, assign to a third party the right to collect and receive fees, extension interest (Article 14), and extension fees (Article 13).
8. If the Company or a cooperating company visits the applicant to collect as creditor, the applicant bears the visit costs.

Article 16 (Termination of this Agreement)

1. The Company may terminate this Agreement immediately if the applicant does any of the following:

• Neglects payment as a debtor, or is clearly likely not to pay;
• Uses the service unlawfully or contrary to public order and good morals;
• Uses the service in a way that causes major damage to the Service, directly or indirectly;
• Breaches the applicant's obligations under the Agreement;
• Bankruptcy, corporate rehabilitation, or business reorganization proceedings are filed concerning the applicant;
• The Company deems there is an unavoidable reason to terminate in other cases.

2. When suspending the service under item 1, the Company will notify the applicant in advance of the reason and suspension date per Article 6, except where urgent unavoidable action is required.
3. If terminated under items 1 or 2, the applicant is responsible for all damages incurred by the Company due to the termination.

Article 17 (Care of Devices)

1. The applicant must maintain the Devices and must not do any of the following:

• Transfer ownership, resell, disassemble, modify, alter, damage, discard, lose, visibly soil/damage (stickers, scratching, painting, etc.), or remove existing stickers;
• Use fraudulently beyond this contract;
• Do anything prohibited in the device's user manual;
• Violate telecommunications law, laws preventing misuse of mobile phones for crime, and other equivalent laws.

2. If the Company judges an act falls under item 1, it may warn the applicant to correct it, and the applicant must comply.
3. If an act falls under item 1, the Company may demand mandatory return of the Devices, and the applicant must comply.
4. If an act falls under item 1, the Company may charge the damages specified in Article 24, which the applicant must pay.

Article 18 (Damage / Loss of Devices)

1. The applicant must use the Devices carefully and in good faith, according to the Company's instructions.
2. If a Device is lost, missing, or stolen, the applicant must contact the Company immediately. If unauthorized use occurs before notification, the applicant must pay the resulting communication fees.
3. Per item 2, except where the Company is responsible, the applicant bears the cost of repair, including reshipment, and pays damages as determined by the Company.
4. Per item 2, the NOC (Non-Operation Charge) will be charged based on actual cost incurred.

Article 19 (Insurance)

1. Insurance covers damage to the Devices if the applicant or user damages, loses, or has them stolen during use. It is optional and applies only to applicants who opt in during the Article 8 application.
2. Details and the insurance fee are explained at application and listed on the Company's website.
3. For loss or theft, the applicant must file a report with the police or a public authority and present proof of the report to the Company.
4. Insurance coverage does not include the NOC of Article 18, item 4.

Article 20 (Purchase of Devices)

In principle, the applicant may not purchase the Devices.

Article 21 (Prohibited Acts)

When using the service, the applicant must not:

• Use the service to infringe copyrights, trademark rights, or any other rights of the Company or third parties, or act in a way that may cause such infringement;
• Act in breach of this Agreement;
• Violate telecommunications law, laws preventing misuse of mobile phones for crime, and other equivalent laws;
• Install, modify, disassemble, or damage the rented Devices;
• Sub-lend, transfer ownership to a third party, or pledge the Devices such that the Company loses its right of possession;
• Do anything the Company reasonably deems inappropriate or improper.

Article 22 (Fair Usage & Restrictions)

1. To keep the service fair and equal, if the applicant or user uses an excessive amount (e.g. over 400MB on a 3-day package), the service may be suspended or throttled according to each area's policy. High-volume use such as video streaming, online gaming, VOIP, or FTP may also be throttled.
2. If suspended or throttled, the applicant may be unable to use the service for the full period; even so, the Company cannot provide a refund.
3. The Company may charge additional fees for usage exceeding standards, per Article 14, item 3.

Article 23 (Disclaimer)

1. If the user connects the rented device to communication devices such as smartphones or e-books using a network method other than those recommended by the Company — intentionally or not — international data-roaming charges may be billed by your communication provider; the Company bears no responsibility.
2. If a Device has a usage problem and the applicant/user does not contact the Company during the usage period, the Company bears no responsibility and the applicant must pay the fees.
3. For problems arising from incorrect information in the Article 8 application, the Company bears no responsibility, and the applicant accepts this in advance.
4. If any problem with the Device causes the applicant an accident or damage, the Company bears no responsibility regardless of the cause.
5. However, if a fault caused by the Company disrupts communication so the service cannot be used as originally stated, the Company will waive the fee as compensation, but will not bear any cost of alternative or related communication methods.

Article 24 (Indemnification)

Regarding the applicant's use of the service, if the applicant is responsible and causes damage to the Company, the applicant must compensate the Company. If it causes damage to or a dispute with a third party, the applicant must resolve it at their own expense and must not hold the Company responsible.

Article 25 (Amendment of Terms of Service)

The Company may amend these Terms of Service without prior notice.