About usage
How to use it? Is it difficult to use?
It is not difficult to use. Connect like a normal WiFi. Just turn on the Pcoket WiFi, wait for the device to detect the signal for a moment, search for the WiFi name, enter the password, and connect.
How many devices can be shared?
You can share up to 5 devices. For stability, we recommend 2-3 devices.
How many hours does the battery last?
After fully charged, it can be used for 7-10 hours, depending on usage.
How is the internet speed? Is it fast?
Unlimited internet usage, 4GLTE speed, maximum download speed 15Mbps.
What to do if the internet is slow and not working?
You can contact LINE Official at LINE ID: @bs-mobile. We have a support team to take care of you throughout your usage. Or if you can’t fix it, we will send you a new device. Or you can easily fix the problem yourself . See how to fix the initial problem.
Service fee / Package
What is the minimum rental period?
We offer daily service from 1 day onwards up to a yearly rate. The daily rate is 100 baht/day. To see long-term packages, click here.
What payment methods are available?
- Bank transfer
Payment can be made by transfer to the bank account specified below.
Once payment has been made, please send proof of payment to info@bs-mobile.jp to confirm payment.
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Account Name: Bangkok Samurai Co., Ltd.
Bank: Kasikorn Thai
Branch: Silom Soi 1 (Chillic House Building)
Account number: 784-2-20221-8
========== - Payment by credit card
Accepted credit cards include VISA, MASTER, JCB *No additional fees.
Is there a deposit? How much is the deposit?
If renting in an individual’s name, there is a 1,000 baht deposit per unit and it will be returned after the company receives the unit back.
In case of bank transfer, the deposit will be refunded within 5-7 days. In case of payment by credit card, the deposit will be refunded to the card. The processing time is 30 days.
Does the service charge include 7% VAT?
Our service fees include 7% VAT.
Is there a fee for paying by credit card?
Payment can be made via credit card with no additional fees.
Equipment Pickup/Return
How can I receive and return the device?
1. We have a messenger service for delivery and return in inner Bangkok area. Delivery in advance 1 day before use.
2. Pick-up and return points at Suvarnabhumi/Don Mueang Airport
3. Partner pick-up and return points in the mall
4. In case of being in another province, delivery and return will be via EMS.
Application / Edit information
How do I book a flight?
You can apply for service with our staff by calling 02-491-0000 or LINE Official at LINE ID: @bs-mobile.
Or apply for the service yourself on the website. Apply for the service easily in 3 minutes.
If I want to continue using it, how do I do it?
You can contact the staff by phone at 02-491-0000 or LINE Official at LINE ID: @bs-mobile to continue using the original device.
Quotation / Invoice
Can I get a quote?
We can provide a quotation in advance without any additional charges. You can contact our staff by phone at 02-491-0000 or LINE Official at LINE ID: @bs-mobile.
Can you issue a tax invoice?
Yes, our service fee includes 7% VAT.
Use on behalf of a company
Can I rent in the name of a company?
You can rent in your company name. For Thai companies, there is no deposit required. You can contact our staff by phone at 02-491-0000 or LINE Official at LINE ID: @bs-mobile.
Ask for more information
Available via LINE or by phone at 02-491-0000. Open 365 days a year.
Available via LINE or phone. Service available 365 days.
